Help & FAQ's
About Senior Care Lift
What does Senior Care Lift do?
We provide high-quality mobility solutions such as patient lifts, ceiling lifts, and mobility scooters. Our goal is to make life safer, more comfortable, and more independent for seniors and individuals with limited mobility.
Why should I choose Senior Care Lift?
We are an authorized USA dealer, which means all our products are genuine and backed by manufacturer warranties. We also guide you in choosing the right product, provide safe and reliable shipping, and offer dedicated customer support.
How can your products benefit anyone?
Our products are designed to improve safety, comfort, and independence at home. They help reduce caregiver strain and give seniors more freedom in their daily lives.
Products & Usage
Do your products come with instructions?
Yes. Every product comes with a manual that includes setup and care instructions. Please follow these guidelines carefully.
What are the care instructions for your products?
Patient Lifts & Ceiling Lifts: Regularly check moving parts, clean with mild disinfectant, and follow the manual.
Mobility Scooters: Charge batteries properly, avoid water exposure, and follow servicing instructions.
Other Mobility Aids: Keep clean and dry, inspect regularly for wear, and store in safe conditions.
What if the product I want is out of stock?
You can sign up for an email alert on the product page, and we’ll notify you when it’s back in stock.
Do you offer gift cards or coupon codes?
Yes. When available, coupon codes or gift cards can be applied during checkout on our website.
Warranty & Repairs
Are your products covered under any warranty service?
Yes. All our products come with full manufacturer warranties.
Can customers track their warranty period?
Yes. Simply email us at support@seniorcarelift.com with your order details, and we will provide warranty information.
Do you offer repair services for damaged items?
No, we do not repair items directly. However, we will connect you with the manufacturer or authorized technicians who can help.
Should I send damaged items to your center or the manufacturer?
Damaged items must be sent to the manufacturer’s address. We will provide the return details once you contact support@seniorcarelift.com.
Can I purchase replacement parts separately?
Yes, replacement parts are available for most products. Please contact our support team for assistance.
Orders & Shipping
What shipping options do you offer?
Free standard shipping on orders over $50.
$5 flat rate shipping for orders under $50.
Expedited domestic shipping (1–2 business days).
International shipping (7–14 business days, flat $15).
Can I change my delivery address after shipment?
No. Once your order has shipped, the delivery address cannot be changed. Please double-check your address before placing the order.
What if my order is delayed, lost, or missing items?
Delayed delivery: Contact us if your package takes longer than expected.
Lost package: If tracking shows “delivered” but you didn’t receive it, please check with neighbors/building management, then contact us for help.
Missing items: Report within 7 days of delivery, and we’ll send the missing item(s) or issue a refund.
What happens if my order is canceled after confirmation?
If your order is canceled, we will notify you immediately by email, call, or text message to confirm the cancellation and process your refund if applicable.
What if my item gets damaged during transit?
If your item arrives damaged:
Take clear photos of the package and product.
Contact us at support@seniorcarelift.com within 7 days.
We’ll arrange a refund or replacement after verification.
Returns & Refunds
What is your return policy?
You can return products within 15 days of receipt if they are unused, undamaged, and in their original packaging. Proof of purchase is required.
How do I start a return?
Email support@seniorcarelift.com or call 781-752-0485 within 15 days of receiving your order. We will provide return instructions and a Return Merchandise Authorization (RMA) if needed.
Who pays for return shipping?
If the return is due to our error (wrong or defective item), we cover the shipping.
If returning due to a change of mind, the customer pays for return shipping.
How long does it take to get a refund?
Refunds are processed within 14 days after we receive and inspect your return. It may take up to another 14 days for the refund to appear in your account, depending on your bank or card provider.
Are there items I cannot return?
Yes. The following are not eligible for return:
Custom or personalized products
Perishable goods (food, flowers, etc.)
Intimate or sanitary items (unless unopened)
Gift cards and downloadable software
Still Have Questions?
At Senior Care Lift, we are dedicated to making your experience smooth, safe, and worry-free. If you didn’t find the answer you were looking for, please reach out to us at support@seniorcarelift.com or call 781-752-0485.
Your mobility, comfort, and peace of mind are always our top priority.