Privacy policy

At Senior Care Lift, your privacy is our priority. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website (the "Site").

 

1. Personal Information We Collect

When you visit the Site, we collect information necessary to process your orders and improve your experience.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We automatically collect your IP address, browser type, time zone, and cookie data to ensure our site displays correctly and to prevent fraud.
  • Communication Data: If you contact our support team, we collect your contact details and the content of your message to provide assistance.

 

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with invoices and order confirmations.
  • Customer Support: To respond to your inquiries and troubleshoot issues with your lift equipment.
  • Security & Fraud Prevention: To screen orders for potential risk or fraud (specifically using your IP address).
  • Marketing: With your consent, to provide you with information or advertising relating to our products or services.

 

3. Sharing Your Personal Information

We share your Personal Information with third parties that help us provide our services:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can opt-out here.
  • Shipping Partners: We share your address and phone number with carriers (e.g., FedEx, UPS) to deliver your equipment.
  • Legal Compliance: We may share your information to comply with applicable laws and regulations or to protect our rights.


4. Cookies and Tracking Technologies

Our Site uses "Cookies" to enhance your shopping experience and remember your cart.

  • Consent: By using our site, you consent to the use of functional cookies.
  • Opt-Out: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

5. Your Rights (GDPR & CCPA)

Depending on your location, you have the following rights regarding your data:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Deletion: You may request that we erase your personal data.
  • Right to Correct: You may request that we update incorrect or incomplete information.
  • Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt-out of "sharing" data for targeted advertising.

To exercise these rights, please contact us at support@seniorcarelift.com.

 

6. Data Security

We take the security of your data seriously. All sensitive information (like credit card numbers) is collected on SSL-protected pages and encrypted using industry-standard technology. We do not store full credit card details on our servers.

 

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

8. Contact Us

For more information about our privacy practices, or if you have questions or a complaint, please contact us:

Senior Care Lift Email: support@seniorcarelift.com
Phone: +1 781-752-0485 
Address: 163 Highland Avenue, Needham, MA 02494